ERP Support Specialist H/F - 95

Excelya is an independent partner that serves Biotech, Pharma, and Medical Device organizations with a comprehensive range of full-service CRO, FSP, and Resourcing solutions guided by our values Energy, Care and Audacity.

Founded in 2014 and headquartered in Paris, France, Excelya has a global team of 900+ experts who understand the critical needs of clients to provide bespoke and robust trial solutions across a broad spectrum of therapeutic areas.

We take a one-team approach to work : our shared success is the result of collaboration at every stage of a project, from regulatory affairs and clinical operations to quality assurance and strategic development.

Excelya is committed to helping our clients deliver life-changing therapies collaboratively, so we can transform tomorrow together.About the Job

Join Excelya, whereAudacity, Care, and Energydefine who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth GO hand in hand.

As Excelya continues to grow rapidly, we've implemented a new Enterprise Resource Planning (ERP) system to streamline operations, improve data management, and support smarter decision-making.

With a stable version now live, we're focused on company-wide adoption-and that's where you come in ! We're looking for anERP Support Specialistto join our team, support users, and help ensure the long-term success of this transformation.

Your Mission :
- BE a key player participating in the daily operations of the respective Applications Team
- Provide frontline support to end users and stakeholders
- Collaborate with our vendor/supplier and escalate technical matters appropriately

You will also :
- Keep FAQs up-to-date and user-friendly
- Proactively manage project risks and issues escalating when needed
- Communicate effectively during critical incidents or system downtime
- Ensure changes and new systems are properly tested and validated