Beverage EOE Technical Service Specialist EMEA H/F - 95

MISSION
To provide technical service and trial support to end-makers and coil coaters throughout the EMEA region and act as first responder for other segments when geographical proximity dictates.

PRINCIPLE ACCOUNTABILITIES
- Attend key trials across the entire EMEA region.
- Previous experience in end-makers or engineering.
- Ability to optimize machinery settings.
- Ensure all trials and plant related activities are carried out and managed to PPGs EHS policies.
- Provide technical support to customers with new technologies and legacy products.
- Coordinate technical assistance to our major customers.
- Ensure all trials and plant related activities are carried out and managed to agreed standards and with Best-in-Class line trial and plant audit methodologies across Coatings in EMEA, using Secure Launch and other PPG quality tools.
- Deliver training programmes to broaden the skills matrix for all areas of the segment both within PPG and at customer facilities.
- Liaise with equipment suppliers to support PPG understanding and enhance technical support capability of PPG technical team at customer sites.
- Deliver world-class post-conversion technical support to enhance plant relationships and to respond quickly to problems using established problem analyses, including Kepner-Tregoe programmes.
- Instigate continuous improvement programmes at customer facilities.
- Establish effective working partnerships with plants.
- Establish effective working partnerships with PPG peers.
- Effective use of the Technical Support SharePoint site to share data and experience on a Global basis.
- Carry out Troubleshooting activities at customer sites.
- Investigate and understand failed trials in order to learn how to ensure the same issues are not repeated.
- Work with Segment Support labs to test trial can items and assist in local development projects if necessary.