Customer Success Manager H/F - 95

Excelya is an independent partner that serves Biotech, Pharma, and Medical Device organizations with a comprehensive range of full-service CRO, FSP, and Resourcing solutions guided by our values Energy, Care and Audacity.

Founded in 2014 and headquartered in Paris, France, Excelya has a global team of 900+ experts who understand the critical needs of clients to provide bespoke and robust trial solutions across a broad spectrum of therapeutic areas.

We take a one-team approach to work: our shared success is the result of collaboration at every stage of a project, from regulatory affairs and clinical operations to quality assurance and strategic development.

Excelya is committed to helping our clients deliver life-changing therapies collaboratively, so we can transform tomorrow together.About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic and ambitious commercial team. As a Customer Success Manager (CSM), you will ensure a seamless transition from deal closure to project execution, acting as the client's trusted partner throughout the lifecycle. You'll monitor commercial health, drive client satisfaction, and identify opportunities for expansion and renewal.

Main Responsibilities

- Own the client journey: Seamlessly take over from Account Executives and lead the transition from deal to delivery.
- Kick things off right: Organize and lead energizing internal and external kick-off meetings to align all stakeholders.
- Keep your finger on the pulse: Monitor project health across satisfaction, milestones, revenue, profitability, and risk.
- Drive strategic conversations: Lead governance meetings with clients, partnering closely with Operations.
- Spot opportunities: Identify and manage change orders and upsell potential during project execution.
- Showcase success: Collaborate with Marketing to turn client wins into compelling case studies and references.